WIZEX 4 Contact Center

GET MORE OUT OF YOUR COMMUNICATIONS

NEXT-GENERATIOIN CUSTOMER SERVICE

Use apps and Web services on WIZEX to automate recurring
tasks - in your contact center, back office and on your website.

WIZEX helps your organization to interpret, route and respond to any service or support inquiry, regardless of language, format or source. Thus, WIZEX enables your organization to automate definable service procedures, extract relevant data and turn content into useable datasets - via email, Web, SMS and social media. Your customers, partners and staff will value the difference.  

Use apps & web services on WIZEX to automate recurring tasks in your contact center, back office and on your website
What is WIZEX?

NEXT-GENERATION CUSTOMER CARE

WHAT IS WIZEX?

WIZEX is a secure cloud platform for implementing your next-generation customer care solutions — step by step, app by app. Choose from a variety of Wizex apps for converting text-based content of inbound email, tweets, Facebook and SMS messages into usable datasets: response management solutions, customer self-service, and dynamic online Q&A scripting, proactive chat and cobrowsing, and knowledge management. Grant internal and external agents skill-based access and process your service inquiries smarter, faster and more accurately — without having to invest in software or hardware or committing to ongoing expenses for process design or IT infrastructure administration.

A secured cloud solution to smarten up your customer communication: upload incoming inquiries (email, attachments, chats and social media) to WIZEX, transform content into usable datasets and route to an appropriate service agent.
How it works
Upload text-based service inquiries, regardless of language, structure, source, composition or device. In return, get classified content and extracted datasets.

Automating business processes

HOW WIZEX WORKS

Thanks to smartphones and wireless Internet, non-voice channels like email, Web and social media are now more important than ever in customer service. WIZEX represents a new generation of adaptive text analysis software for automating business processes in call center or back office. WIZEX´s web services and enterprise apps analyze and understand any uploaded text-based content — regardless of language, structure, source, composition or device. In return, you get classified content and extracted datasets. Stop wasting resources on manual sorting, routing and processing. Upload your text-based cases to WIZEX, obtain structured, usable datasets and consider it done.

How to use WIZEX

Social customer service, email response & self-service

HOW TO USE WIZEX

Contact Centers all around the world are using adaptive text analytics and apps on WIZEX for classifying, routing and resolving written customer inquiries in different settings.

 
  • Social customer service: Create and track all of your cases across all channels in one amalgamated agent experience. Monitor, engage in and respond to tweets, Facebook and YouTube messages, email, SMS and chat. Integrate with your company’s CTI and back office clients. 
  • Email response: Take control of your inbound email. Classify, route and respond to incoming email - whatever the volume. Use the WIZEX enterprise response app or integrate with your existing email client.
  • Chat and cobrowse: Serve website visitors proactively. Interact with your customers online. Resolve issues faster. With WIZEX, there is nothing to install.
  • Customer self-service: Serve visitors online, 24/7. With WIZEX, your customers can search your knowledgebase themselves and receive suggestive responses to their questions, via browser or smartphone app.
With WIZEX, your organization is no longer weighted down by recurring, describable procedures. In day-to-day business, WIZEX automates business processes and frees up service and support staff so they can focus on challenging individual cases. 
Benefits of standardized online services and enterprise apps: Respond to email, Facebook and Twitter, and chat and cobrowse with visitors to your website. Cut down your AHT (Average Handling Time) per case by up to 90%.
Good to know
Need to outsource processing to an external service provider? Upload your tasks and use and monitor certified WIZEX service partners for scanning, post-processing, system integration or consulting.

Your benefits

WHAT YOU SHOULD KNOW ABOUT WIZEX

 

Next-Generation Technology 
Apps and services on Wizex.com are based on self-learning software technology created in Germany. Captured content is converted into applicable datasets and automatically conveyed to internal or external service reps.

16 languages, 18 countries 
Service operations all over the world use Wizex technology to automate the processing of high volumes of text-based cases.

 

Distribution Models 
Do you only want certain services and applications or do you prefer to build your own corporate cloud and custom apps? Choose from various WIZEX distribution models.

BPO Service Partners 
Would you like to outsource processing to an external service provider? Find WIZEX service providers for scanning, post-processing, system integration and consulting.

Costs & Benefits

Your benefits

GET THE MOST OUT OF WIZEX

WIZEX Web services and apps understand text-based content. Thus, WIZEX offers an invaluable competitive advantage for your customer service operation. Your organization is no longer weighted down by recurring, describable procedures.  

 
  • Analyze and process text-based content, regardless of language, structure, source or device.
  • Automatically route and prioritize cases to available first- and second-level resources — or let the app process them automatically.
  • Reduce AHT (average handling time), increase the number of cases that can be resolved at first attempt and speed up processing.
  • Gain full, real-time control of processing times and service levels for internal and external resources.
  • No investment in hardware and software required. Pay as you go, per transaction.

 

Capture and automate everyday tasks: The ability to distinguish customer service tasks that can be automated from individual service tasks that need the personal attention of a service rep creates an invaluable competitive advantage for your organization.
How to apply
Reap the benefits of text analytics and content extraction for your customer service

Take full advantage

HOW TO APPLY

WIZEX will launch soon.
Reap the benefits of text analytics and content extraction for your customer service and back office operations. Stay tuned and sign up for our mailing.